:root{--ink:#183831;--muted:#70817a;--green:#21604e;--mint:#e7f1e9;--canvas:#f7f8f4;--line:#dde4dc;--white:#fff;--nav:#143b32;--warm:#f2e8d7;--danger:#aa4b37;font-family:Inter,Segoe UI,system-ui,sans-serif;color:var(--ink);background:var(--canvas);font-synthesis:none}
*{box-sizing:border-box}body{margin:0}button,input,select,textarea{font:inherit}button,a,input,select,textarea{outline-offset:4px}button,a{touch-action:manipulation}a{color:var(--green)}button{cursor:pointer}button:disabled{opacity:.55;cursor:wait}[hidden]{display:none!important}.app-shell{display:grid;grid-template-columns:242px 1fr;min-height:100vh}.sidebar{background:var(--nav);color:#d0e3d6;padding:35px 22px;display:flex;flex-direction:column;position:sticky;top:0;height:100vh}.brand{display:flex;align-items:center;color:white;text-decoration:none;font-size:31px;font-weight:650;letter-spacing:-1.5px;gap:9px}.brand-mark{display:grid;place-items:center;width:34px;height:34px;border:1px solid #72988a;border-radius:12px;font-family:Georgia,serif;font-style:italic;font-size:29px;background:#2e5749}.brand-dot{color:#9ad2ad;margin-left:-8px}.workspace-label{font-size:9px;letter-spacing:1.7px;margin:42px 0 12px;color:#94b3a6}.sidebar select{background:#21483d;color:white;border:1px solid #406355;font-size:12px;padding:12px;width:100%;border-radius:8px}nav{margin-top:30px;display:grid;gap:6px}.nav{display:flex;align-items:center;gap:13px;border:0;background:none;color:#a9c1b5;text-align:left;padding:13px 15px;border-radius:8px;font-size:16px}.nav span{font-size:13px}.nav.active,.nav:hover{background:#2d5645;color:#fff}.sidebar-bottom{margin-top:auto;font-size:11px;color:#a9c1b5;padding:24px 8px 0}.sidebar-bottom p{font-family:Georgia,serif;font-size:17px;line-height:1.5;margin:20px 0}.status-dot{display:inline-block;width:6px;height:6px;border-radius:50%;background:#b0d69b;margin-right:7px}.text-button{background:none;border:0;color:inherit;padding:0;text-decoration:underline;font-size:12px}.topbar{height:85px;padding:0 42px;border-bottom:1px solid var(--line);display:flex;align-items:center;justify-content:space-between;gap:20px;font-size:12px;color:var(--muted)}main{min-width:0}#content{padding:36px 42px;max-width:1500px;margin:auto}.button{display:inline-flex;align-items:center;justify-content:center;gap:8px;text-decoration:none;border:1px solid var(--green);border-radius:7px;background:var(--green);color:white;font-size:12px;font-weight:600;padding:12px 19px;white-space:nowrap}.button.secondary{background:transparent;border-color:var(--line);color:var(--ink)}.button.small{padding:8px 12px}.button:hover{filter:brightness(.95)}.page-title{display:flex;justify-content:space-between;align-items:center;margin-bottom:27px;gap:20px}h1{font-size:32px;letter-spacing:-1.1px;margin:8px 0 10px;font-weight:550}h2{font-size:19px;font-weight:550;letter-spacing:-.4px;margin:0 0 10px}h3{font-size:14px;margin:0 0 8px}p{font-size:13px;line-height:1.7;margin:8px 0}.muted{color:var(--muted)}.small{font-size:11px}.eyebrow{font-size:10px;letter-spacing:1.8px;font-weight:650;color:var(--muted)}.panel{background:white;border:1px solid var(--line);border-radius:12px;padding:25px}.hero{background:#e6eee3;border:1px solid #d7e3d2;border-radius:13px;padding:32px;display:flex;justify-content:space-between;align-items:center;gap:24px}.hero h2{font-size:27px;font-family:Georgia,serif;font-weight:400;line-height:1.3}.hero p{max-width:510px;color:#536e5d}.hero-art{width:135px;height:135px;border:1px solid #b5cbb2;border-radius:50%;display:grid;place-items:center;flex-shrink:0;background:#dae7d5;box-shadow:0 0 0 18px #dfeada;font-family:Georgia,serif;font-style:italic;font-size:80px;color:#426b4d;margin-right:20px}.stats{display:grid;grid-template-columns:repeat(4,1fr);gap:16px;margin:24px 0}.stat{padding:20px;background:white;border:1px solid var(--line);border-radius:10px}.stat span{font-size:11px;color:var(--muted)}.stat strong{display:block;font-size:30px;font-weight:500;margin:12px 0 4px}.stat p{font-size:10px;color:var(--muted)}.columns{display:grid;grid-template-columns:1.5fr 1fr;gap:22px}.stack{display:grid;gap:18px}.section-head{display:flex;justify-content:space-between;align-items:center;margin-bottom:20px}.badge{display:inline-block;padding:5px 9px;border-radius:5px;background:var(--mint);color:var(--green);font-size:10px;font-weight:550}.badge.amber{background:#faf0d9;color:#8b6527}.row{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:17px 0;border-top:1px solid #edf0ea}.row:first-child{border-top:0}.row-title{font-size:13px;font-weight:550}.row p{font-size:11px;margin:4px 0 0;color:var(--muted)}.step{display:flex;gap:14px;padding:13px 0}.step-number{background:var(--mint);border-radius:50%;width:27px;height:27px;display:grid;place-items:center;flex-shrink:0;font-size:11px}.step p{margin:3px 0;font-size:12px;color:var(--muted)}label{font-size:12px;font-weight:550;display:block;margin-bottom:7px}input,textarea,select{width:100%;background:#fff;border:1px solid #d9e1d9;border-radius:6px;padding:11px 12px;color:var(--ink);font-size:13px}textarea{resize:vertical;min-height:110px;line-height:1.6}input[type=checkbox]{width:auto;margin:0 8px 0 0}form{display:grid;gap:17px}.form-grid{display:grid;grid-template-columns:1fr 1fr;gap:16px}.check{display:flex;align-items:center;font-weight:400}.form-footer{display:flex;align-items:center;gap:12px}.hint{background:#f5f7f2;border-left:3px solid #a8bea4;padding:12px 14px;font-size:12px;line-height:1.7;color:#5a6c61}.empty{padding:35px 15px;text-align:center;color:var(--muted)}.list-card{padding:20px 0;border-bottom:1px solid var(--line)}.list-card:last-child{border-bottom:0}.list-card p{white-space:pre-wrap}.login{max-width:610px;margin:75px auto}.login h1{font-family:Georgia,serif;font-size:40px;font-weight:400;line-height:1.2}.login form{margin-top:25px}.login .button{justify-self:start}#notice{position:fixed;bottom:25px;right:25px;max-width:430px;background:#163e32;color:#fff;border-radius:9px;padding:15px 20px;box-shadow:0 6px 30px #17332820;font-size:13px;z-index:10}#notice:empty{display:none}.error{color:var(--danger)}.sr-only{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0,0,0,0)}.case-button{background:none;border:0;padding:0;text-align:left;width:100%;color:var(--ink)}.transcript{display:grid;gap:13px;max-height:430px;overflow:auto;margin-bottom:20px}.bubble{white-space:pre-wrap;font-size:13px;line-height:1.7;padding:15px 18px;border-radius:10px;background:#f1f5ee;max-width:92%;overflow-wrap:anywhere}.bubble.user{background:#e4ede8;margin-left:auto}.bubble.operator{background:#f8efda}.bubble small{display:block;color:var(--muted);font-size:10px;margin-bottom:5px}.route{font-size:11px;color:var(--muted);padding:7px 0;border-bottom:1px solid var(--line)}.chat-page{padding:35px 18px;min-height:100vh;background:radial-gradient(ellipse at top,#e6eee0,var(--canvas) 70%)}.chat-shell{max-width:760px;margin:auto}.chat-top{display:flex;justify-content:space-between;align-items:center;margin-bottom:25px}.chat-top .brand{color:var(--ink)}.chat-top .brand-mark{color:#fff}.chat-panel{padding:0;overflow:hidden}.chat-heading{padding:25px 30px;border-bottom:1px solid var(--line);background:#fff}.chat-heading h1{font-size:24px}.disclosure{font-size:12px;line-height:1.65;color:var(--muted)}.chat-body{padding:25px 30px;min-height:200px;max-height:55vh;overflow:auto;display:grid;align-content:start;gap:17px}.composer{padding:20px 30px;border-top:1px solid var(--line);display:grid;gap:12px}.composer textarea{min-height:70px}.chat-actions{display:flex;gap:9px;flex-wrap:wrap}.source-card{border:1px solid var(--line);border-radius:7px;padding:11px 13px;margin-top:10px;font-size:12px;background:white}.source-card a{display:block}.chat-footer{text-align:center;color:var(--muted);font-size:11px;margin-top:20px}.setup-chat{padding:25px 30px}.meter{padding:12px 0;display:flex;gap:9px;align-items:center;font-size:12px;color:var(--muted)}details summary{cursor:pointer;font-size:12px;font-weight:550}details p{font-size:12px}code{font-size:11px;background:#edf1eb;padding:2px 5px;border-radius:3px}
@media(min-width:1500px){#content{padding-top:45px}}@media(max-width:1050px){.app-shell{grid-template-columns:200px 1fr}.sidebar{padding:25px 15px}#content{padding:25px}.topbar{padding:0 25px}.columns{grid-template-columns:1fr}.hero-art{width:95px;height:95px;font-size:65px}.stats{gap:10px}.stat{padding:15px}.stat span{font-size:10px}}
@media(max-width:700px){.app-shell{display:block}.sidebar{position:static;height:auto;padding:18px}.sidebar .brand{font-size:26px}.workspace-label,.sidebar-bottom{display:none}.sidebar select{margin-top:17px}nav{display:flex;overflow:auto;margin-top:15px;gap:4px}.nav{padding:10px;font-size:0}.nav span{font-size:11px;white-space:nowrap}.topbar{height:auto;padding:17px;flex-wrap:wrap}#content{padding:22px 17px}.hero{padding:23px}.hero-art{display:none}.hero h2{font-size:25px}.stats{grid-template-columns:1fr 1fr}.form-grid{grid-template-columns:1fr}.panel{padding:20px}.page-title{align-items:start}h1{font-size:27px}.login{margin:25px 17px}.login h1{font-size:33px}.chat-page{padding:18px 10px}.chat-heading,.chat-body,.composer,.setup-chat{padding:20px}.chat-body{max-height:50vh}.button{padding:11px 13px}.chat-top{padding:0 10px}.bubble{max-width:100%}#notice{left:15px;right:15px;bottom:15px}}

.branding-fields{border:1px solid var(--line);border-radius:8px;padding:18px;display:grid;gap:16px;min-width:0}.branding-fields legend{font-weight:600;padding:0 8px}input[type=color]{height:44px;padding:4px}.chat-page .button:not(.secondary),.chat-page .brand-mark{background:var(--green);color:var(--brand-text,#fff)}#agent-avatar{width:40px;height:40px;object-fit:contain;border-radius:8px}#agent-name{overflow-wrap:anywhere}.chat-top .brand{min-width:0}#suggestions{padding:12px 20px}#suggestions:empty{display:none}#suggestions button{white-space:normal;text-align:left}#welcome{overflow-wrap:anywhere}.widget-preview #widget-launcher{position:fixed;bottom:18px;max-width:calc(100vw - 36px);white-space:normal;z-index:20}.widget-preview .chat-shell{position:fixed;bottom:80px;width:min(420px,calc(100vw - 24px));max-height:calc(100dvh - 100px);overflow:auto;background:var(--canvas);padding:12px;border:1px solid var(--line);border-radius:12px}.widget-right #widget-launcher,.widget-right .chat-shell{right:12px}.widget-left #widget-launcher,.widget-left .chat-shell{left:12px}.widget-preview .chat-top .badge{display:none}.widget-preview .chat-body{max-height:30vh}.widget-preview .chat-heading,.widget-preview .composer{padding:16px}.pricing-table{width:100%;border-collapse:collapse;font-size:12px}.pricing-table th,.pricing-table td{text-align:left;padding:8px 4px;border-bottom:1px solid var(--line)}.pricing-table th{color:var(--muted);font-weight:550;font-size:10px}[hidden]{display:none!important}#notice.error{background:#aa4b37;box-shadow:0 6px 30px rgba(170,75,55,0.3)}#notice.info{background:#163e32}#case-state.closed{color:var(--danger);font-weight:550}.notice{transition:all 200ms ease;overflow-wrap:anywhere}.sr-only{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border-width:0}

body.signed-out .app-shell{grid-template-columns:1fr}body.signed-out .sidebar,body.signed-out .topbar{display:none}body.signed-out main{display:grid;min-height:100vh;place-items:center;padding:16px}
.login form,.login details form{display:grid;gap:10px}.login input{width:100%;min-height:44px;padding:10px 12px;border:1px solid var(--line);border-radius:8px}.login .button{min-height:44px;justify-self:stretch}.login summary{min-height:44px;display:flex;align-items:center;cursor:pointer;margin-top:14px}.login details{margin-top:8px}.login-error{color:var(--danger);min-height:1.2em;margin:0}
body.signed-out .login{width:100%;max-width:420px;margin:0}body.signed-out .login h1{font-size:30px}
.bubble.system{background:#eef0f6;border:1px dashed #9aa5c4;max-width:100%}.badge.audit-badge{background:#dfe4f3;color:#34437a;letter-spacing:.3px;text-transform:uppercase}